When people ask me what I do, my go-to answer is simple:
“I solve problems.”

And this story is a great example of what that really means.

The Call No Hotel Wants to Get

One afternoon, I got a frantic call from a partner of mine. Their customer—a large, well-known hotel in Long Beach—had just lost all phone service.

Think about that for a second. No way to take reservations. No way to answer guest calls. No way to run daily operations. For a hotel, that’s like pulling the plug on the entire business.

They needed help, fast.

Step 1: Assess the Situation

The same day, I hopped on a call with the hotel to figure out what was going on. Here’s what I found:

• They were running on outdated TDM services with Windstream.

• The cost? $5,852.48 per month.

• On top of that, they had already received multiple rate hikes and shutoff notices they hadn’t acted on.

In short: expensive, outdated, and now—completely down.

Step 2: Build the Right Solution

We didn’t just want a quick fix—we wanted a better long-term setup. So, we designed a solution that included:

• 2 PRIs, 40 DIDs, 23,500 LD minutes & 1 analog line

• SD-WAN for better reliability and performance

The result? A new monthly bill of $792.50.

That’s a savings of over $5,000 every single month—which adds up to $182,159.28 over three years.

Step 3: Save the Day (and Their Numbers)

Just when things seemed like they couldn’t get worse, they did. Windstream had already disconnected their services and claimed the hotel’s phone numbers were gone forever.

For a hotel, losing those main numbers would have been devastating. But we weren’t about to let that happen.

We leveraged our carrier relationships and managed to:

1. Recover their main phone numbers
2. Put a temporary solution in place so the hotel and restaurant lines could still receive calls
3. Get everything fully installed and ported in just nine business days

The Results

✅ The hotel was back online.
✅ Their phones were working, their numbers were saved.
✅ They slashed costs by over $180K while upgrading to a more reliable service.

This is why I love what I do. At the end of the day, it’s not just about technology—it’s about keeping businesses running, protecting them from downtime, and saving them serious money.

Because when problems come up, my job is simple: solve them.